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Hospitality has always been an industry built on people. While technology, data, and artificial intelligence are transforming how hotels operate, exceptional guest experiences still depend on capable, engaged employees. The question facing hotel HR leaders today is no longer simply how to attract talent; it is how to continually develop it. The hospitality industry has made meaningful progress in creating opportunities for women and minority leaders. More organizations are recognizing that diverse leadership teams strengthen The post The Education Edge: Leveraging Learning and Leadership Development for Hotel Teams appeared first on LODGING Magazine.

PHOENIX, Arizona—Denū Hotel & Spa, a partnership involving Pacific Hospitality Group, Berger Holding, and JWG Investments, an affiliate of Sunbelt Holdings, announced its opening in downtown Phoenix, Arizona, marking the newest addition to Meritage Collection. The 236-room property is situated steps from Phoenix Convention Center and the city’s popular arts, culture, sports, and entertainment venues. The hotel includes the Solstone Holistic Spa, a hammam-inspired spa offering guided thermal treatments and restorative services, as well as The post Pacific Hospitality Group Announces Opening of Denū Hotel & Spa appeared first on LODGING Magazine.

Every hotel has two operating models. The first is the official one: the processes documented in SOPs, the workflows built into the property’s technology, and the responsibilities assigned to each department. The second is the way that work is actually being executed (and it’s not at all “official”): a spreadsheet someone created because the information they needed was difficult to access through your operational solutions; a group chat that was started to ensure interdepartmental requests The post The Workarounds Masking Your Hotel’s Biggest Operational Problems appeared first on LODGING Magazine.

Procurement software company PurchasePlus recently expanded into the United States, leveraging its 25 years of hotel industry experience across the Asia-Pacific region, Southeast Asia, the United Kingdom, and other international markets. Founded in Australia, the company has established a new headquarters in Seattle, Washington, where the company’s CEO, Malcolm Jull, is now based. “We have deep history and understanding of working in hospitality—and specifically the hotel space—and we realized that the timing was right to The post PurchasePlus Brings Its Advanced Procurement Software to the U.S. Market appeared first on LODGING Magazine.